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Posted by Honza1616
Henagon

two-factor verification does not work

two-factor verification does not work
https://youtu.be/9rd-bMTAeW0
Fortunately, I was still logged into the browser and canceled the two-factor verification immediately

**Removed By Moderator**??? :smileymad:

1 Reply
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: two-factor verification does not work

Hi Honza1616,

Is the time on your phone absolutely correct?

2FA is not a connection between TV and the app. Instead it uses a time-based algorithm to make sure it is displaying the same code as we accept at the same time.

If the time on your phone is even a minute out, this will not match

Also, this is why we have recovery codes. And evn if you were logged in, you would still have needed a 2FA code or Recovery code to disable 2FA.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?