Would you like to co-innovate with us? If so, we’d like to invite you to become product development partners with us. Read more about it in our announcement Launch of the TeamViewer User Focus Program

Posted by Honza1616

two-factor verification does not work

two-factor verification does not work
Fortunately, I was still logged into the browser and canceled the two-factor verification immediately

**Removed By Moderator**??? :smileymad:

1 Reply
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: two-factor verification does not work

Hi Honza1616,

Is the time on your phone absolutely correct?

2FA is not a connection between TV and the app. Instead it uses a time-based algorithm to make sure it is displaying the same code as we accept at the same time.

If the time on your phone is even a minute out, this will not match

Also, this is why we have recovery codes. And evn if you were logged in, you would still have needed a 2FA code or Recovery code to disable 2FA.


Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?