IoT Remote AppControl solution and Synology NAS boxes

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @AndrewRH 

No, unfortunately not. Currently, There are only for intel and arm chipset.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @Tender 

It is still in our pipeline. Due to other priorities, MAC support is being delayed.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Synology 1019+

Hi @Patoune 

Apologies for such late reply. Are you still facing this problem?

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes


@AndrewRH wrote:

Is there a verssion that supports Synology NAS DS413 (Freescale chipset)?

Thanks in advance,

~Andrew~


@AndrewRH

Here is an easy link to see what TeamViewer spk's are available for download from Synology:

https://archive.synology.com/download/Package/spk/TeamViewer/

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

This really needs to be able to work on MacOS. Most DECENT support people would never work on a Windows **bleep** box when we can use Unix. Please update the Synology plug-in to work with a decent OS. Thanks. 

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

boo. Synology is a unix based platform, why would anyone WANT to use windows. Do Better. 

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

Thanks for porting this great app to Synology.

It works fien with me when I connect form my laptop, but when i try to connecet from my phone, tablet or web version of teamviewer it want connect at all. Would this be possible?

Regards,

Igor

 

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

When trying to assign my NAS to my account I get this login pop up.... Any ideas why I get a SecureNetwork error? Also, just of note, when I go to Nearby contacts and devices on any of my computers, nothing ever shows up, so I had to manually add the NAS by ID and password. Long story short, I can't connect to the NAS and I am running version 2.3.7 which from what I can see is the latest.

Capture.PNG

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @komple 

At the moment, the connection is only possible from Windows TeamViewer.

Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @olson_canadian 

Could you re-install the app and try again.

If it is still the same problem then could you please download the logfile from Synology by clicking "Download Support Information" in TeamViewer Synology GUI and send it to me. And also send me the logfile from your TeamViewer Windows.

9 Replies
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Posted by
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

After upgrade to official version from Synology, no server is found, no device see TeamViewer server to log in.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @vpa_axis 

Could you please elaborate your problem. TeamViewer is not coming online or you are not able to connect to it?

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Posted by
Digon

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @arpitjindal , TeamViewer is not coming online.

I have image, but Photos option in this forum is not working and is not possible to add file.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @vpa_axis 

Photo and file upload seems to be working for me. Could you please try again. If still not working for you then send me directly.

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Posted by
Digon

DS916+ no id/passowrd

hello

just installed in ds916+ running dsm 6.1 but I cannot have id and password when lauched.

cpu is intel n3710 64bit.....installed latest version from package center, but tried also the old one, same results.....

any idea? i attach the log from package center.....many errors i cannot understand.......

Schermata 2019-08-18 alle 18.55.27.png2019-08-19 10_26_28-Window.png

 

 

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Posted by TeamViewer Staff
TeamViewer Staff

Re: DS916+ no id/passowrd

Hi @zeratul75 

Are you able to download logfiles by clicking "Download Support Information" in Synology TeamViewer GUI? If yes, then could you please send me directly.

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Posted by
Digon

Re: DS916+ no id/passowrd

not able.

I got "error in download support file. reason: bad request"

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Posted by TeamViewer Staff
TeamViewer Staff

Re: DS916+ no id/passowrd

Hello All Users,

All those who are facing  the problem of ID and password not being displayed, please check if in your security settings "Improve protection against cross-site request forgery attacks" is enabled. This setting has to be enabled. If not, then please enable it and after enabling this setting, you have to logout and login again.

Let me know if after this change you are still facing this problem.

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Posted by
Digon

Re: DS916+ no id/passowrd

thanks a lot

now I get id and password!!!

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Posted by
Electron

Re: IoT Remote AppControl solution and Synology NAS boxes

On my DS916+

the teamviewer is installed and run successed.

I add it to my count, but i can't connect it.

When i connect, it shows "A connection could not be established."

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Posted by
Electron

Re: IoT Remote AppControl solution and Synology NAS boxes

I add port 5938 to my router. 

It's work!

Thanks a lot!

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Posted by
Electron

Re: Synology 1019+

I also still have the same problem with my 1019+
It also comes up with the message Teamviewer service is offline.

I`m using DSM 6.2.2-24922

We are waiting so long for a fix already.....this problems are posted mounths ago..:(

 snap.JPG

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Synology 1019+

Hello @Elofix 

Have you already tried the solution from arpitjindal’s post above?

“All those who are facing the problem of ID and password not being displayed, please check if in your security settings "Improve protection against cross-site request forgery attacks" is enabled. This setting has to be enabled. If not, then please enable it and after enabling this setting, you have to logout and login again’’

If you tried and still, it is not working for you, please download logfiles by clicking "Download Support Information" in Synology TeamViewer GUI and then please send me directly.

Thanks

Tech Support IoT

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Synology 1019+

Hi @Elofix 

Are you still facing the problem?

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

@arpitjindal 

Any news to use Teamviewer on the DS715, it appears in beta but when installing and starting the service it stops suddenly and does not generate an ID or Password.

Thanks.

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Posted by
Photon

Re: IoT Remote AppControl solution and Synology NAS boxes

My nas is DS218Play . The teamviewer looks working good , but the "REMOTE TERMINAL" is OFF, and  I can't turn it to "ON". why?

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @mettlo 

Sorry DS715 is Alpine platform based device. It is a known issue. Nothing at the moment is being done. I think beta was the last release for Alpine based systems. New releases are not there for Alpine platforms.

If in future we get the device (or if any user volunteers) we will try to look it again.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @wm0504 

In order to switch on the "Remote Terminal", the user has to be admin or have admin rights.

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

@arpitjindal 

Oh pity, that's bad news. =(

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Posted by
Henagon

Synology RS812 showing no ID and Password

Just installed v2.3.7 to a RS812 and it doesn't bring ID and Password.
Uninstall, Reinstall and Reboot doesn't help. Any advice ?

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Synology RS812 showing no ID and Password

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Posted by
Henagon

Re: Synology RS812 showing no ID and Password

Thanks, this solved my problem.
But it should be possible to get this information directly out of the plugin

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Posted by
Henagon

Synology SPK not sending out WOL Magic Packets on RS812

I also checked, if it usable as a "Magic Packet Sender" but right now v2.3.7 isn't usable for Wake on Lan to wake up any Windows PCs. I tried it with 2 PCs, which were able to wake up each other via App, but not via Synology SPK. This should be possible soon.

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Posted by
Henagon

Re: Synology RS812 showing no ID and Password

Just installed Teamviewer on a Synology SA3400 (INTEL Xeon D-1541), got an ID and Password, but Remote Terminal greyed and off.(latest version)

I added it to my computer on my teamviewer console. Tried to connect through my registered contacts with Teamviewer 15.1.3937 on Windows 10 (but desesperate to get it on macos...)

Can't established connection...each time...

I don't see anything in my security option that could possibly block the connection (or I might be wrong).

@TeamViewer suport : I was so glad there was a package available, but it looks so experimental, is there any chance to see it working at least for windows and hopefully for macos ?

 

 

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Synology SPK not sending out WOL Magic Packets on RS812

Hi @cRieder

The WoL feature we are planning to have it available with the next update (v2.8 which is scheduled for end of January).

So, it will probably be available in March it depends a bit on Synology and their check cycles.

Tech Support IoT

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Synology RS812 showing no ID and Password

Hi @ProITmanager 

You should assign the device to your account in order to connect to it. Please read the main article for more information on assigning the device to your account.

Connecting to Synology is only available from Windows Client at the moment.

In order to enable the `Remote Terminal" functionality, the logged-in user should be an admin.

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Posted by
Henagon

Re: Synology RS812 showing no ID and Password

Hi @arpitjindal 

I've already add it to my console (as a new device), and tried from Windows, to no avail.

I managed the package installation et activation through my NAS admin account, but remote Terminal can't be activated.

I was wondering if it was a model problem (Nas being a SA3400) ?

 

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Synology RS812 showing no ID and Password

@ProITmanager 

I think the device is not assigned to your account, The best way to know if it is assigned to your account or not is, if in Synology TeamViewer GUI, your name is appearing or not(instead of password). If your name is appearing then it means it is assigned to your account.

Again, you have to assign the device to your account (and not just add the device in your contact list). Once the device is assigned to your account and if you are logged in with admin user then "RemoteTerminal" button will be editable.

If you don't know how to assign the device to your account then I would suggest you to read the original article.

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

Based on the amount tht you change for this software i would expect that you get the fewature morking on major OSs. The fact that this doesnt current support macOS is very poor.

Pickup your socks folks and get this working! For the thousands that you charge for the use of this I expect and demand a better experience?

Tim

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Posted by
Henagon

Re: Synology RS812 showing no ID and Password

@arpitjindal 

Thanks for your reply. Computer ID and password has already been added to a specific group in my managment account. Computer's full name appeared in my "computer and contacts" group. I've also tried to move it to "my computer".

It showed also correctly in Teamviewer App on windows, in "Computer and contacts" menu, and is shown "online".

When clicking on remote control (in my Teamviewer App on windows), it's still a no go : "connection can't be established".

On synology, pakage is installed and activated under admin account, but remote terminal still greyed and not activated.

Surely, I missed something, but I checked and double check every step on above conversation and can't find a way out...

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Synology RS812 showing no ID and Password

Hello @ProITmanager

Please try the following steps:

Remove the device from your “Computer and contacts group”

Add the device again in a group that you owned it or create a new group.

After you add the device there, you will see it online, but you will not be able to connect because the device is only in your list and you need to “assign to account”. To do that, one click on the device and on the right part in TeamViewer appication, click on device’s setting and there is “Assign to account..."

Maybe this is what you miss

Best regards,

 

assign.png

Tech Support IoT

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Posted by
Henagon

Re: Synology RS812 showing no ID and Password

@arpitjindal 

Thanks a lot, that was it ! Silly me.

The assign to my account part that I missed...It now work, but only on my windows host. Hope you will support it soon on macos

One last question, what is "the remote terminal" switch  for ? before switching it on, it says that if logged in via teamviewer my session will be closed.. but will I be able to log back in ?

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Synology RS812 showing no ID and Password

Hi @ProITmanager 

Good to hear that you fix the problem.

"The remote terminal" will enable you to have access to synology's terminal from TeamViewer App.

As @arpitjindal  wrote in order to enable the `Remote Terminal" functionality, the logged-in user should be an admin and activate this function in Teamviewer app on the device.

You will be able to connect after you do this.

 

 

 

 

Tech Support IoT

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

Thanks for this reply, I've also wasted quite some time trying to connect to my NAS using a Mac.

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

hi

can u tell me which package i can use for my ds213 i don't find one working

thanks

 

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @atlantis21 

Just go to you Package Center and install it from there.

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

i don't find it in package center

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

can you tell me how to download manual package for my ds213 or if it works with it

thanks

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Posted by TeamViewer Staff
TeamViewer Staff

Re: IoT Remote AppControl solution and Synology NAS boxes

Hi @atlantis21 

Is your model ds213 or ds213+?

If it is ds213+ then it is not supported.

If it is ds213 then the package should be in the package center for your model. If it is not then I would suggest to contact Synology support center and for the moment you could download the armv5el package.

 

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Posted by
Henagon

Re: IoT Remote AppControl solution and Synology NAS boxes

it is ds213