Posted by Lcasano
Henagon

Not possibility to access to my account

I had an account with my email. When I try to access it doesn’t recognises my password. When I select “I don’t remember my password” I don’t receive any email in the original email address. It seems that my account has been cracked and someone has changed the reception email.  Is any possibility to recover it?  Thanks in advance.

1 Reply
1 Reply
Posted by Former Staff Celestin
Former Staff

Re: Not possibility to access to my account

Hello @Lcasano

Thank you for your post, this behavior is strange, we would like to have more details about it and investigate it. Can you please contact our support?

Thank you!