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Posted by
Digon

Changing which end user created ticket

My boss has forwared a e-mail on to the service desk and its created a ticket under his name, i can see if i edit button but that changes his account .. am i being silly is there a way i can change who this ticket was created by sow hen i do a reply it goes to them and not back to mu boss. 

Thanks 

1 Accepted Solution

Accepted Solutions
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Changing which end user created ticket

Hi Dave,

At this moment this functionality is not supported however it is in our least of features that we are going to implement. We anticipate to have it in place at the end of Q2 or start of Q3.

 

Yervand
Product Owner

View solution in original post

4 Replies
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Changing which end user created ticket

Hi Dave,

At this moment this functionality is not supported however it is in our least of features that we are going to implement. We anticipate to have it in place at the end of Q2 or start of Q3.

 

Yervand
Product Owner

View solution in original post

Highlighted
Posted by
Digon

Re: Changing which end user created ticket

Thanks for this 

Would you have any feature list or road map of coming features over Q2 – Q3 and 4 :-0


Thanks


Dave

Posted by
Digon

Re: Changing which end user created ticket

Any further word on both this 'functionality' (being able to edit the ticket owner/customer) and a roadmap for upcoming improvements?

Highlighted
Posted by
Digon

Re: Changing which end user created ticket

Hi

The solution below said that it would be available in Q2/Q3.  It is now 1 and a half years later and this function is still not available from what I can see.

As a work around I have been forwarding emails changing the From user in the email to the requester.  However, we have just been aquired by a larger company and have office 365 so I no longer have this ability.

I need to be able to do this as people send me emails and I have to forward them into the service desk.

Please help!

Regards

Aaron