Announcements

Set up your personal servicecamp now: https://trial.servicecamp.com/. Or Learn more.

Posted by Infosign-jaydon
Henagon

Emails when customer creates a Ticket being sent to spam

hi,

 

When a customer creates a ticket, the email response from service camp is being sent straight to their spam box.

is there any way to prevent this?

 

regards,

Jaydon

2 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Emails when customer creates a Ticket being sent to spam

Hi

Most probably your customer has some mail protection or spam preventing mechanism that mark our email as spam. In order to not put mails from servicecamp into spam you customer needs to whitelist from address of mails (serviecamp.com) or whitelist our IP addresses.

https://community.teamviewer.com/t5/servicecamp-Knowledge-Base/IPs-to-whitelist-for-Servicecamp/ta-p...

Yervand
Product Owner
Highlighted
Posted by Infosign-jaydon
Henagon

Re: Emails when customer creates a Ticket being sent to spam

the email servie that was blocking it was microsoft, is there anyway for service camp emails to not go into spam in the first place?