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Posted by
Henagon

Lost CC: field in tickets.

I have not seen this announced in the change logs, but as of this week the CC: field option is now missing from the ticket information. This is not acceptable, because we often need to CC additional parties on tickets.

2 Accepted Solutions

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Lost CC: field in tickets.

Hi @Kalel @swhitson @MadisonCF and other Servicecamp users,

Thank you for your patience.

The latest update on CC funtional in Servicecamp is that the Product Management Team is working on the infrastructural changes for the CC functional. We will post again as soon as the function is confirmed for relaunch.

Furthermore on the viewing the notification on Servicecamp, you may login to Servicecamp via this supporter portal link.  

Thank you again for your patience and understanding. 

Regards

Ying_Q

View solution in original post

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Lost CC: field in tickets.

Hi All,

CC functional was enabled and is available for all users.

Thanks for your patience and understnading.

 

Yervand
Product Owner

View solution in original post

1 Reply
11 Replies
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Posted by Moderator Moderator
Moderator

Re: Lost CC: field in tickets.

Hi @swhitson,

Thank you for your post.

CC function has temporarily removed from Servicecamp for the purpose of technical issues. A notification banner has been added as below.
servicecamp CC remove annocement banner.pngWe are sorry for the inconvenience caused. Thank you for your understanding.

Regards

Ying_Q    

 

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Posted by
Digon

Re: Lost CC: field in tickets.

Do we have an update on this?

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Posted by
Henagon

Re: Lost CC: field in tickets.

This function has been down for more than 3 weeks now.  What is the status on this??  This is a key function of the software that has a huge impact to the way the service can be used.  Zero communication has been published other than the banner on the top of the page.  

Are we going to have to wait another 3 weeks, 3 months , a year for this to be fixed, please update your customers asap.

 

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Posted by
Henagon

Re: Lost CC: field in tickets.

To be clear we are still looking for an update on when this feature will return. We had not experience any technical issues. We also have not received a banner at any point.

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Posted by
Digon

Re: Lost CC: field in tickets.

Is there a workaround?

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Posted by Moderator Moderator
Moderator
Solution

Re: Lost CC: field in tickets.

Hi @Kalel @swhitson @MadisonCF and other Servicecamp users,

Thank you for your patience.

The latest update on CC funtional in Servicecamp is that the Product Management Team is working on the infrastructural changes for the CC functional. We will post again as soon as the function is confirmed for relaunch.

Furthermore on the viewing the notification on Servicecamp, you may login to Servicecamp via this supporter portal link.  

Thank you again for your patience and understanding. 

Regards

Ying_Q

View solution in original post

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Posted by
Digon

Re: Lost CC: field in tickets.

Any news on this please? We really need it when sending updates.

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Posted by
Digon

Re: Lost CC: field in tickets.

We need an ETA. We never got the banner. Possibly moving to Zendesk if this isn't fixed soon.

Why weren't we emailed about this change?

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Lost CC: field in tickets.

Hi ,

Thanks to all of you for your patience.

CC functional will be available again in your Servicecamp dashboard within our upcoming release in first part of the next week.

 

 

 

Yervand
Product Owner
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Lost CC: field in tickets.

Hi All,

CC functional was enabled and is available for all users.

Thanks for your patience and understnading.

 

Yervand
Product Owner

View solution in original post

1 Reply
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Posted by
Digon

Re: Lost CC: field in tickets.

fixed! thank you!