Single User Business Licence still shown as "FREE" license

gzimmermann

paid invoice 2 weeks ago but our license is still shon as a free license.... nothing heard from sales or support.

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KarlaR

Hi @AJ-Q8

Thank you so much for your message and welcome to the TeamViewer Community! ?

I am happy to read that it worked.

Please do not hesitate to contact us anytime. ?

Greetings,

Karla

AJ-Q8

Hi KarlaR, there may be an issue with the links received via email regarding activation. Here's why;

I received an email with the subject "How to activate your TeamViewer license - Customer Number - AccID XXXXXXXX"

I clicked that "activate now" and I did sign-in, but it did not work the first time. Is it possible that after entering the sign in details I signed-in rather than activate?

Because the second time, I deliberately clicked a blue button that said "activate" and I got the below progress

Even the software has updated with the right message now

KarlaR

Hi @gzimmermann

Thank you for your message and welcome to the community ?

There can be 2 possible reasons why your account is still showing as a free account:

Your license is not activated on your TeamViewer account
You are not logged in with your licensed account. Maybe you are connected with a different account that has no license activated?

I will share with you the step by step of How to activate your TeamViewer License:

I hope you can find this information useful. ?

Greetings,

Karla