Re: Team Viewer was paid but I'm still blocked

I also tried calling Team Viewer to simply confirm that the invoice was paid but the system will not allow me to reach someone at their office simply because of the type of account that I have. I just need to be connected please, if Team Viewer can assist.

thank you

Frank

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Fiona_G

Hi @fbellissimo,

Thank you for your post and welcome to our community.

TeamViewer system shows your license is active. Could you please restart the TeamViewer service on your device and try again?

We are sorry for any inconvenience caused and hope this will help.

Kind regards,

Fiona

fbellissimo

I paid my team viewer on 24/8/20 but I'm still blocked. I signed up in July and gave my credit card details to pay at the time but later realised that it was not paid.

Can you please unlock me urgently as I have checked my credit card and it was paid on 26/8/20.

Thank you

Frank

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