LIcense Reactivation

VincenzoP

Hi all, 

my license was suspended for late payment. I have made the payment one week ago but the license was not reactivated (remote connection blocked). I opened a ticket three days ago sending the proof of payment but no answer.

There is a way to have the license reactivated ?

Thank you for help

Vincenzo

JeanK

Hello @VincenzoP

Thank you for your message and welcome to the TeamViewer Community! ?

We are sorry you are still waiting for a reply. Unfortunately, only our customer support can reactivate licenses after a late payment. So I will kindly ask you for a little more patience. Our team will reach out to you as soon as possible.

I thank you in advance for your understanding.

Best regards

Jean