Hello, When I try to add a manager to any device and click the save button on the TeamViewer website, I get error messages as shown in the screenshot. I tried adding a manager from a different account and the error appeared again. I tried adding a manager from a different device and a different browser and the error…
I want to setup my Windows PC to remote manage 2 others without restrictions and the need to collaborate with a remote user to facilitate a login. Can someone give me a step-by-step to set this up on both ends and save the connection information for future support without remote user interaction?
"Beth" and I just downloaded and installed TeamViewer from TeamViewer's website. (Free Version) She can connect to my PC, but when I try to connect with hers I get an error saying that it can't connect because my version is outdated. Checking for updates shows that we're both running the latest version. We're both running…
I created a custom QuickSupport for Classic and downloaded it via the distribution link. I ran the downloaded file, but the custom screen I created does not appear. What is the cause of this issue, and how can I resolve it?
Hello, I've been using macOS for years and can't explain what keeps happening. For months now, after every auto-update of the software TeamViewer keeps disappearing from my applications. Only a remnant in Application Support remains. So I have to re-download and install TeamViewer every time. That is extremely weird and…
Can anyone tell me what this symbol means appearing between two computers in my Recent Connections list? The second blue one down which has the strange symbol and has 9 digit Teamviewer ID number next to it?
Hi, We have the Premium 2 channel license, so I believe we can have two completely separate accounts..? I'm wanting to have a secondary user, and build a list of new groups/contacts/computers that is completely separate to our main account. Is that possible? If so, how would I go about it please? Following on from that, is…
Dear TeamViewer Support Team and Community, I am currently using an iPad to connect to and control my PC via TeamViewer. I noticed that there are two available versions: one from the Microsoft Store and one downloaded directly from the official TeamViewer website. Could you please clarify the following: Which version…
I have a remote user in Argentina with a MacBook using TV to connect to a similar MacBook here in the US. OS and TV versions are updated and matching. Each time the remote user disconnects from the TV session, it is not impossible for her to reconnect until one of us on-site either restarts the laptop or logs in as her and…
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