Custom Quick Support is not working.

Question

I created a custom QuickSupport for Classic and downloaded it via the distribution link.

I ran the downloaded file, but the custom screen I created does not appear.

What is the cause of this issue, and how can I resolve it?

Valeria DP · Answer

Hello @DoosanRobotics,

Welcome to our Community.

Thank you for explaining your situation and for taking the time to provide the screenshot. It was very helpful.

We investigated the behavior you described and found it was caused by a temporary issue affecting QuickSupport customizations.  Fortunately, there is a solution, and we recommend following these steps:

* Clear your browser's cache and cookies.
* Verify that port 443 is open on your firewall, as it is required for custom modules to function correctly. For more information about TeamViewer ports, please click here.
* Try downloading the customized QuickSupport module again using the distribution link.

We hope these steps help resolve your case. Please let us know the outcome, and we will be happy to assist you further if needed.

Best,

Valeria