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I created a custom QuickSupport for Classic and downloaded it via the distribution link. I ran the downloaded file, but the custom screen I created does not appear. What is the cause of this issue, and how can I resolve it?
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I've tried to connect to a remote company PC (with quicksupport installed) using the https://web.teamviewer.com/remote-support but I don't seem to be able to choose the type of session to start the session as mentioned in this article: So after clicking Start session, I'm not prompted to choose a connection method. Rather…
Hello, I would like to report a regression introduced with the December update of TeamViewer QuickSupport and Host for Android. Issue description Until the November version, remote control worked correctly on Motorola devices using QuickSupport together with the Universal Add-on. After updating QuickSupport in December:…
Hi, A customer of me uses Debian Linux (13) machines as clients. Is there a way we can roll out TeamViewer QuickSupport for the clients and have 'unattended-upgrades' keep it up-to-date? So users just have to start QuickSupport from their start menus if they need support? The employees don't use TeamViewer to control other…
What we are trying to achieve is to have a quick, efficient workflow when a customer calls. Currently, when you customise QuickSupport you have the option to preassign to a tech or not. In our case it is one of two techs that can work on these cases. Ideally we would like to preassign to a group so that either tech could…
Operating system: Android Version: 15.73.37 Release date: 2025-12-16 New features Try the all-new TeamViewer Remote! Improvements Please send us your feedback on how we can further improve TeamViewer: https://www.teamviewer.com/clientwhatsnew Take this short survey. Bugfixes Minor fixes and Improvements.
Operating system: iOS Version: 15.73.1 Release date: 2025-12-16 Bugfixes Minor fixes and Improvements.
We have tried, but can only assign named users under the menuitem where you customise quick support. This means that, that user has to go into the web interface and reassign if anothet tech needs to take over. Is there any way around this or should we set QS to "unassigned"
Operating system: Android Version: 15.72.19 Release date: 2025-11-25 Bugfixes Minor fixes and Improvements.
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After installing Teamviewer and creating your TeamViewer account, follow these recommendations to ensure the highest level of security tailored to your needs. Secure your account: Set up two-factor authentication (2FA) Two-factor authentication (2FA) adds an extra layer of security to your TeamViewer account. Even if…
As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…