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What we are trying to achieve is to have a quick, efficient workflow when a customer calls. Currently, when you customise QuickSupport you have the option to preassign to a tech or not. In our case it is one of two techs that can work on these cases. Ideally we would like to preassign to a group so that either tech could…
Operating system: Android Version: 15.73.37 Release date: 2025-12-16 New features Try the all-new TeamViewer Remote! Improvements Please send us your feedback on how we can further improve TeamViewer: https://www.teamviewer.com/clientwhatsnew Take this short survey. Bugfixes Minor fixes and Improvements.
Operating system: iOS Version: 15.73.1 Release date: 2025-12-16 Bugfixes Minor fixes and Improvements.
We have tried, but can only assign named users under the menuitem where you customise quick support. This means that, that user has to go into the web interface and reassign if anothet tech needs to take over. Is there any way around this or should we set QS to "unassigned"
Operating system: Android Version: 15.72.19 Release date: 2025-11-25 Bugfixes Minor fixes and Improvements.
Operating system: iOS Version: 15.72.1 Release date: 2025-11-20 Bugfixes Minor fixes and Improvements.
I have quick support configured for the group that I named "Support". Once I enable the "New interface" the "Support" group is missing and I can't find any pending sessions to connect.
Operating system: Android Version: 15.71.869 Release date: 2025-10-28 New features Improved handling and display logic for update prompts to better support special customer use cases and configurations. Improvements Fixed an issue where apps could be uninstalled even if Full Access hadn't been granted under Access Control.
Operating system: iOS Version: 15.71.1 Release date: 2025-10-28 Bugfixes Minor fixes and Improvements.
Operating system: Android Version: 15.70.847 Release date: 2025-09-30 Bugfixes Fixed an issue where the Tinker Board 3 addons weren't installing correctly. The QuickSteps feature now supports Zebra devices when connecting via MDS. Improved handling of media projection prompts on Android 14 and higher. Minor fixes and…
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