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Invoice R00138086

 I have an issue with the invoice R00138086 (customer account 20403235). Our VAT specialist cannot accept it as it includes VAT tax amount. He says that the invoice should not have any VAT on it as it is subject to reverse charge  and we will self-account for the VAT.

Could you please send us invoice without taxes? We will then process it and pay as soon as possible.



  • Esther
    Esther Posts: 3,569 Community Manager 🌍

    HI @KarolBell 

    Thanks a lot for your post.

    This is a topic that can not be resolved by the community as it is about your individual license/contract.

    I need to ask you to contact our service team directly for assistance: How to submit a ticket 

    Thank you,


    Community Manager
  • Hi Karol. I have the same issue, but don't seem to have a reply from Esther. Did you get a resolution? Thanks, Allan

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