Connection Error

lowco
lowco Posts: 1
in General questions

Despite both devices having teamviewer 12.0.258869, still unable to connect due to version out of date error.
While trying to connect to partner, one device displays reason unknown at the bottom left in connection status and not connecting.

Please do not suggest updating to other version (V14 and so on) as solution unless the commercial licence bought is upgraded without charges.
Also, while trying to activate the license on new computer, there is a message 'the license you tried to activate is already activated on another TeamViewer account'. What does that mean?

Appreciate if any valuable help is offered. Thank you.
Post edit.pngversion.pngpost edit 2.png

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  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @lowco,

    Thank you for your message and welcome to the TeamViewer Community! ?

    The best way to get this sorted is to submit a ticket: https://support.teamviewer.com/a/ 

    Our customer support will be happy to help you. ?

    Best regards

    Jean

    Community Manager

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