I have been using TeamViewer for years. I have a desktop and laptop for around 1year that have worked flawlessly. Now 80% of the saved connections I try logging into it hangs at the screen “cannot be captured at the moment” or “Initializing display parameters). Keep in mind this is not just for a few PCs. It happens to me ALL DAY LONG for the last month. I called support and was on hold a few times for an hour and was disconnected. Getting frustrated enough to switch software if I can’t get this resolved. I can have the user access my TeamViewer and switch screens and it works perfectly. Thanks