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Ask The Community

Fraudulent Purchase and Collections Notice

My credit card information was stolen and used to make a fradulent purchase of TeamViewer software. The credit card company investigated the fraud and reimbursed the money to my account.

I received a Second Payment Reminder in the mail regarding an overdue payment. I did not purchase this software. Please let me know how this will be resolved.



  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @DRochelle,

    Thank you for your post and we are sorry to hear about your experience.

    We are unable to affect or provide direct support in cancellation or licensing issues including refund here in the community, for security purposes. Please kindly contact our support team. They will assist you individually. We thank you for your understanding and I apologize for any inconvenience caused.

    Kind regards,


  • DEWaters
    DEWaters Posts: 1 Newbie

    contacting "support team" you mean running in circles with our head in the sand. useless

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