License was downgraded without notification

martin1122
martin1122 Posts: 1
in General questions

My account was downgraded to the free plan without any notification.

I want to know the reason.
I just continued the business subscription at the beginning of Jan, 2020.
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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @martin1122,

    Thank you for your post and we are happy to help with it.

    TeamViewer system shows you had communicated with our support team in Feb 2020 regarding your previous licenses and the expiring date. Please kindly check out again the email in your inbox. I've also sent the TeamViewer ticket ID to you via a private message.

    Hope they can clarify it for you.

    Kind regards,

    Fiona

    Fiona_G
Trustpilot

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