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Wrong licence received



I received a licence from my software Provider SCC, but when i activate it.

that not my account which appeared, it's another one.

i want to open a ticket to teamwiever for support but my licence is free since july.

can't join anybody on phone and can't an online ticket

I was in infnite loop since last week.

how i can do to solve my issue

Thanks in advance


Best regards

Best Answer


  • allamb
    allamb Posts: 2 ✭✭

    Yes and they ask me to contact teamviewer support

    At this point, everybody tell me  to contact each other

    I have no idea how to solve my issue

  • JeanK
    JeanK Posts: 6,435 Community Manager 🌍

    Hello @allamb,

    Then, I recommend you to gather all the TeamViewer license information you received from your software provider and to call our support directly. You will find our phone numbers here: 

    Best regards


    Community Manager


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