Wrong licence received

allamb

Hello,

I received a licence from my software Provider SCC, but when i activate it.

that not my account which appeared, it's another one.

i want to open a ticket to teamwiever for support but my licence is free since july.

can't join anybody on phone and can't an online ticket

I was in infnite loop since last week.

how i can do to solve my issue

Thanks in advance

Best regards

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Technical question

License query

Accepted answers

JeanK

Hello @allamb,

Thank you for your message and welcome to the TeamViewer Community! ?

Have you tried to contact your software provider?
It seems that they provided you with the wrong license.

Best regards

Jean

All comments

JeanK

Hello @allamb,

Thank you for your message and welcome to the TeamViewer Community! ?

Have you tried to contact your software provider?
It seems that they provided you with the wrong license.

Best regards

Jean

allamb

Yes and they ask me to contact teamviewer support

At this point, everybody tell me to contact each other

I have no idea how to solve my issue

JeanK

Hello @allamb,

Then, I recommend you to gather all the TeamViewer license information you received from your software provider and to call our support directly. You will find our phone numbers here: https://www.teamviewer.com/en/support/contact/

Best regards

Jean