TeamViewer & QuickSupport - Mouse & Keyboard Not Working

cblegen

I'm using TeamViewer on my Windows computer to connect to my Android tablet with the TeamViewer QuickSupport app installed.

I'm not able to use my keyboard or mouse once my computer is remote-accessing my tablet.

This has always worked before and just started happening within the last couple of weeks.

TeamViewer version - 15.2.2756

TeamViewer QuickSupport - 15.9.128 QS 

TeamViewer Universal Add-On  is installed on tablet.

Update: my mouse now works, but still not my keyboard. Have no idea why.

Fiona_G

Hi @cblegen,

Thank you for your post and welcome to our community.

Could you please update your TeamViewer to the latest version and try again? You can find more information in our KBA - Enjoy using the best version of TeamViewer we made so far! - How to proceed? 

I hope it will resolve the issue.

Best regards,

Fiona

cblegen

Hi - no, that didn't resolve the issue.

I've just found that I have this issue with just one of my Android tablets (Samsung Galaxy Active Tab 2). I don't have the issue with the other Android tablet (Samsund Galaxy Tab A).

Fiona_G

Hi @cblegen,

Thanks for your reply.

Unfortunately, currently we can only control Samsung devices that have Knox. Please see a list of Samsung devices and which ones have Knox here.

You can find more information in our KBA - Supported manufacturers for remotely controlling Android devices.

We are sorry for the inconvenience and thank you for your understanding.

Kind regards,

Fiona