Service cancellation

maash
maash Posts: 1
in General questions

I submitted a ticket for cancellation on Sep 15th, my renewal is still far away (November 2020), when I checked the tickets today it's not there, I still have the confirmation email, but shouldn't I receive a confirmation that it was processed and it will not renew ??!! or you delete tickets and people assumed it was done.

I called customer support, no one answer! , left a voice message and no one call back.

I hope I'm not a scam victim

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Comments

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @maash,

    Thank you for your message.

    Regarding the cancellation, you should receive an email regarding your subscription auto-renewal has been terminated when your request is processed successfully. Please kindly check your spam/junk folder and make sure the domain TeamViewer is whitelisted on your email server.

    If you haven't received the email, please contact our support team during the local business hours to confirm.

    We thank you for your patience and understanding in advance.

    King regards,

    Fiona

    Fiona_G
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