I submitted a ticket for cancellation on Sep 15th, my renewal is still far away (November 2020), when I checked the tickets today it's not there, I still have the confirmation email, but shouldn't I receive a confirmation that it was processed and it will not renew ??!! or you delete tickets and people assumed it was done.
I called customer support, no one answer! , left a voice message and no one call back.
I hope I'm not a scam victim