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mattpatt5
mattpatt5 Posts: 4
in General questions

Trying to make an account with my work email and team viewer says ive already used the email to sign up.  When i try and change the password, it never sends an email to my account.  Can someone out there help me with this issue?

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  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @mattpatt5

    Thank you for your message and welcome to the TeamViewer Community! ?

    We were experiencing issues regarding password reset e-mails that should be fixed by now. Could you please try to reset your password again and let us know if it works fine now?

    We are sorry for the inconveniences caused.

    Best regards

    Jean

    Community Manager

  • mattpatt5
    mattpatt5 Posts: 4

    I tried it twice now and still have not recieved a email to reset my password

  • mattpatt5
    mattpatt5 Posts: 4

    My email is [removed by moderator]

  • mattpatt5
    mattpatt5 Posts: 4

    Any Luck?  Can you delete my accound so i can start over?

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @mattpatt5

    Thank you for your message. ?

    Due to GDPR regulations, we cannot delete your account here.

    To delete your account, please send and email to privacy@teamviewer.com

    Best regards

    Jean

    Community Manager

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