License reactivation - overdue invoice

20205769 Posts: 3
edited May 2023 in Licensing


I have repurchased a license on 2020-09-24 after my invoice has been overdue as of 2020-07-17.
I have been waiting for my license to be  active but TV recognizes me still as a free user.

I can't find a way to contact the support team, and I am pending some job deployment.
Thanks for any help.


Best Answer


  • I have the same problem, and I am in a big trouble to get my job done. How can I reach the support or open a ticket?

  • Thank you very much, this solved the issue.

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @20205769

    I am glad to hear that the issue has been solved.

    Please feel free to reach out to us if there is anything else we can help you. ?

    Kind regards,

    Former Japanese Community Moderator