License reactivation - overdue invoice

20205769

Hello,

I have repurchased a license on 2020-09-24 after my invoice has been overdue as of 2020-07-17.
I have been waiting for my license to be  active but TV recognizes me still as a free user.

I can't find a way to contact the support team, and I am pending some job deployment.
Thanks for any help.

Yuri_T

Hi @20205769

Thank you for your post. 

I have confirmed that we have sent an payment confirmation to the registered email address.

What I can see that you have not activated your license into the account because your account has created a company profile. Please see the article about the FAQ on Remote Access Plan. To be able to use your Remote Access license, it is required to delete the company profile first. For more information please read this article and follow the instruction in order to activate your license.

Hope this will be helpful.

Kind regards,
Yuri

20205769

I have the same problem, and I am in a big trouble to get my job done. How can I reach the support or open a ticket?

Yuri_T

Hi @20205769

Thank you for your post. 

I have confirmed that we have sent an payment confirmation to the registered email address.

What I can see that you have not activated your license into the account because your account has created a company profile. Please see the article about the FAQ on Remote Access Plan. To be able to use your Remote Access license, it is required to delete the company profile first. For more information please read this article and follow the instruction in order to activate your license.

Hope this will be helpful.

Kind regards,
Yuri

20205769

Thank you very much, this solved the issue.

Yuri_T

Hi @20205769

I am glad to hear that the issue has been solved.

Please feel free to reach out to us if there is anything else we can help you. ?

Kind regards,
Yuri