issues connecting

oscarh2811
oscarh2811 Posts: 2
in General questions

I am using Windows XP service pack2, when attempting to connect to another device I get a meassage asking "please update remote teamviewer" and that the connection will terminates in 5 minutes. Teamviwer version is 14.2.56676 What can be done?

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  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @oscarh2811

    Thank you for your message and welcome to the TeamViewer Community! ?

    Unfortunately, we do not support Windows XP Service Pack 2. The oldest Windows OS we are supporting is Windows XP Service Pack 3. Please find more information here: Which operating systems are supported?

    2020-10-09 13_29_16-Which operating systems are supported for which TeamViewer versions_.png

    We thank you in advance for your understanding.

    Best regards

    Jean 

    Community Manager

  • oscarh2811
    oscarh2811 Posts: 2

    sorry my typo should have read Windows XP service pack 3

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