the problem just as the photo shows
Thank you for your reply.
Firstly, I confrim that my internet connection works well.
Secondly, I try to open all the TCP ports which are advised to.
Thirdly, just yesterday afternoon I still could connect to another device. However, after an exit, whatever I did and whichever ID I input, It just showed me you can't connect to the company and It even did not have the screen for password.
I suspected if there had some problem with my ID.So I send an email to reset my ID for free and It informed me my ID has been reseted just now. But when I login to check the ID, It did not change.
Additionally, I have run the TeamViewer_checkout and it create a zip document.How can I submit it?
I really need to figure out this problem in order to restart my work.
Hoping for you reply soon!
Hi @Mffff666,
Thank you for your message and welcome to our community.
Your screenshot shows that your TeamViewer indicates a red light and requests to check your connection. There are a few things you can check as in this article.
I hope the information would be helpful.
Kind regards,
Fiona
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