Transfer computer-groups to new account

matt_lop

Hi all,

we just aquired a company with an Teamviewer-corporate-license with 500+ computers in 8 groups. We are able to share this groups with our own ("new") account. 

But I guess, when the old account is deleted or disabled, cause the license is running out, we will loose these informations

Is there a way to export / import these computer

JeanK

Hello @matt_lop

Thank you for your message and welcome to the TeamViewer Community! ?

You need to log in with the owner-account(s) of these groups and then share it with your new accounts by giving full access. We explain how to proceed in this Knowledge Base article right here: Sharing groups 

If you have no access at all to the TeamViewer account that own the groups, there is, unfortunately, due to security reasons, no way to access the groups.

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

matt_lop

Hi @JeanK,

that is exactly what we did. we shared the existing group in "Account A" (old account) with "Account B" (new company).

But what happens if "Account A" is deleted after a while? Is "Account B" loosing the groups / computer-profiles?

Thanks

matt