The most recent content from our members.
I paid for premium subscription but I can't see the expiration date of my licences in the section "Billing" \ "License Usage". If I click on "Subscription" menu I have a link to access "Customer Portal". I'm welcome on this portal by a message "your account is not actived". If I want to activate my account, I need to set…
Hello, The Teamviewer business plan I purchased has not arrived for 2 days. You sent me an e-mail saying we want to verify your information, I am replying to the e-mail. None of your e-mail addresses are working. My emails are not forwarded to you. support-request@teamviewer.com Doesn't work ❌…
Currently when going to Managed Devices under Company Administration, the "Last Active" column is empty consisting of only a single dash "-" for each entry. This is still the case in the CSV that's offered via the 'Download CSV' button. I recognize that this is a known issue that has been broken, or "is not working as…
I purchased TeamViewer remote support today. We need it to be able to remotely control the computer that manages our HVAC system. I used to have a free account but upgraded it to a paid subscription. When I log into the customer portal page, it shows me as a paid customer and shows my activated license. When I log into any…
I have signed into TeamViewer to help my wife back home with her computer but I find myself on a complicated page for professionals called TeamViewer Management Console which I can't make head or toe of. How do I get back to the ordinary "old-fashioned" TV page? When my wife has installed TV just now, that's the page she's…
Surveys are great, but once done, they're lost to follow-up. Each survey could have a permanent link as a new thread, with associated Comments; can be as a separate list category, or as part of existing categories. That way, you can capitalize on how surveys can stimulate ideas, discussion and feedback. Recently I did a…
We purchased a Corporate License - 3 channels up to 1000 computers. It appear that only 1 person (Bob) is really an Administrator while the other members of the IT team (Joe and Sam) are just users even though everyone is listed as Company Administrators in Security. Only Bob can create and API Token, move computers from…
Hi Larry Hunt, Thank you for choosing TeamViewer. We have received your order [removed per Community Guidelines], summarized below. What happens next? After your order has been processed, you will receive separate emails with your license activation link and invoice. Within the next day, we will send you a link to setup…
Early last year I signed up with a person or business claiming to be Teamviewer (should have known better than to continue with call, too late) to receive monitoring/remote computer services, I gave a credit card number, six months later I received an email saying I was being re-signed for another year (with 6 months still…
Hello Are there plans on adding a feature to allow end-users to add other users in CC when creating a ticket themselves? So front-end ticket creation, I guess you would call it. I know there is the possibility for us as Agents to do this in the back-end, we already made use of this.…
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