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Hi everyone I have had a rolling subscription for the Remote Access licences for about 5 years now, we are a very small team and I only use the subscription if I have to help one of my work colleagues sort a technical issue, so not even logged in over the last year….. However, I am going to have to use the licence a bit…
I tried recording but it stopped automatically after about an hour. ( Paid Business Subscription )
I just purchased a new TeamViewer Business Plan (Single User) that I need to use urgently. I did receive the TeamViewer order confirmation email. However, I did not receive a separate email with my invoice. When I try to sign in to customer portal, it says I have not activated my customer portal account and gives me a link…
This discussion has been merged.
Lets see if I have this… "TeamViewer implementing changes to ensure that all our users are using the latest versions of TeamViewer."Hmmm OK! "For our free users accessing older TeamViewer versions (specifically versions 15.00 to 15.36), we're launching a program to keep you up-to-date." HMMM OK! "In June, connections for…
I paid for premium subscription but I can't see the expiration date of my licences in the section "Billing" \ "License Usage". If I click on "Subscription" menu I have a link to access "Customer Portal". I'm welcome on this portal by a message "your account is not actived". If I want to activate my account, I need to set…
Hello, The Teamviewer business plan I purchased has not arrived for 2 days. You sent me an e-mail saying we want to verify your information, I am replying to the e-mail. None of your e-mail addresses are working. My emails are not forwarded to you. support-request@teamviewer.com Doesn't work ❌…
Currently when going to Managed Devices under Company Administration, the "Last Active" column is empty consisting of only a single dash "-" for each entry. This is still the case in the CSV that's offered via the 'Download CSV' button. I recognize that this is a known issue that has been broken, or "is not working as…
I purchased TeamViewer remote support today. We need it to be able to remotely control the computer that manages our HVAC system. I used to have a free account but upgraded it to a paid subscription. When I log into the customer portal page, it shows me as a paid customer and shows my activated license. When I log into any…
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As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…
Besides providing a strong and secure backbone and infrastructure, TeamViewer is proud to be in compliance with a variety of international standards and requirements. Please find all the relevant information on our https://compliance.teamviewer.com/