How Can I activate my license without an invoice number?

PC_Kang

I just purchased a new TeamViewer Business Plan (Single User) that I need to use urgently. I did receive the TeamViewer order confirmation email. However, I did not receive a separate email with my invoice.

When I try to sign in to customer portal, it says I have not activated my customer portal account and gives me a link to activate it.

When I access the link, it requires the invoice number to request for an activation link.

So, since my account is not activated, I could not create a ticket for this issue.

I need urgent support for this. Thank you.

.Carol.fg.

Welcome to our Community @PC_Kang!
And thanks for choosing TeamViewer as your remote software!

After the purchase, it may take a few minutes or a few hours to receive the invoice to activate the Customer Portal.
However, you should receive the activation email for the Business license right after the purchase: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/activate-your-business-license/
If more than two hours pass and you haven't received any email, please contact our support team directly (you can provide the attendant with your order number). The local phone numbers you can find here: https://www.teamviewer.com/en/global/support/customer-support/

Share with us how it went and don't hesitate to ask if you have further questions.
Best, Carol