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Hello, I purchased a nonprofit remote access license back in April and I have not been able to access it. I received an email with an activation link but it does not work. It asks me to reach out to customer support but I can't access customer support because the system is showing I don't have a license. I tried calling…
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Hello, i just bought the new license with my existing account but could not activate it. this is the message that it gave me: We couldn’t activate your license. Please contact our customer support team for further assistance and share the details…
I renewed my licenses today. I received mail about order confirmation but I cannot have access to use features. When I log in, the program do not show my subscrition. It says upgrade your plan. How can I solve this problem?
Hi I just paid for 1 year subscription but entered wrong email and I wish to cancel + refund. I can't access the license nor did I receive any order confirmation from teamviewer because of the wrong email entered. I can't also create a ticket. Please help. Order number: [Removed as per Community Guidelines] Paid through…
I just purchased a new TeamViewer Business Plan (Single User) that I need to use urgently. I did receive the TeamViewer order confirmation email. However, I did not receive a separate email with my invoice. When I try to sign in to customer portal, it says I have not activated my customer portal account and gives me a link…
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After installing Teamviewer and creating your TeamViewer account, follow these recommendations to ensure the highest level of security tailored to your needs. Secure your account: Set up two-factor authentication (2FA) Two-factor authentication (2FA) adds an extra layer of security to your TeamViewer account. Even if…
As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…