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I renewed my licenses today. I received mail about order confirmation but I cannot have access to use features. When I log in, the program do not show my subscrition. It says upgrade your plan. How can I solve this problem?
Hi I just paid for 1 year subscription but entered wrong email and I wish to cancel + refund. I can't access the license nor did I receive any order confirmation from teamviewer because of the wrong email entered. I can't also create a ticket. Please help. Order number: [Removed as per Community Guidelines] Paid through…
I just purchased a new TeamViewer Business Plan (Single User) that I need to use urgently. I did receive the TeamViewer order confirmation email. However, I did not receive a separate email with my invoice. When I try to sign in to customer portal, it says I have not activated my customer portal account and gives me a link…
Hello, I bought a Teamviewer 6 licence in 2011 and did some upgrades with the passing of time, but today it's showing that I don't have licence anymore. I've tried to re-activate my old license number but got a message error. TeamViewer is critical for our business and I really need your help here.
Why do i have exactly the same problem every time i change a pc or laptop, it is impossible to get the new one setup. It ALWAYS makes me download first but then says i am using a free license - even though i am logged in and it must know that i have a valid paid for license! I really despair, i have wasted at least 2 hours…
May I know how long does it takes to have the license activation email sent to me? Would my license count as of the payment date? If it takes like 2 days, will my license dated count also 2 days later?
I get Emails to activate my licence purchased on September 23, 2024. When I click on the link it allways says: The license could not be activated because there is another License on this account. But I used to have one, which I cancelled. Then I worked with the free one but I need a paid one so I got the remote acces abo.…
Hi There I have a business subscription to Teamviewer, and I used to have 200 licenses for Asset Management and monitoring as well as Malwarebytes Endpoint protection. Because the old sales rep provided me with different license I have got multiple license with different PAC id on same account. Now I requested support to…
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As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…
Besides providing a strong and secure backbone and infrastructure, TeamViewer is proud to be in compliance with a variety of international standards and requirements. Please find all the relevant information on our https://compliance.teamviewer.com/