I renewed my licenses today. I received mail about order confirmation but I cannot have access to use features. When I log in, the program do not show my subscrition. It says upgrade your plan. How can I solve this problem?
Hi @iprat,
Thank you for reaching out to the Community.
If you are still faced with the issue, could you please double-check if you have completed the license activation referencing the following Knowledge Base article: License Activation Guides - Overview
If you have already completed the activation process, please restart your TeamViewer service and try signing in again to see if this helps.
Should the issue persist afterwards, we invite you to contact our Support Team for a more detailed review of your case and personalized assistance.
Please let us know if you have any further questions.
Best,
Akiho
