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I have spent several hours this morning, trying to find a way to cancel all business licence related to our custemer number. Nothing works. I cannot send a ticket (i need to login to an active user). The onl thing i got is uour Customer number (on previous invoice). We needd to cancel all licences related to this number.…
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I have an existing TeamViewer account registered with my email address. This email address is the same as my Google account email. Currently, I can only log in using email and password. When I try to log in via Google, it creates a separate account instead of linking to my existing one. I would like to link Google…
Hi everyone I recently sent my phone to be repaired and they switched it for a new device. Now I do not have access to my authenticator and my recovery passphrase anymore. I'm trying to find a way to get my account back but everything seems to lead into a dead end. I really need the account as our company policy does not…
I created a company account and I am not receiving verification emails from trusted devices. I have verified that they do not appear on our email server and therefore cannot be in spam or blocked. Emails are being sent to another account set up for testing. I also have a ticket ID assigned to me, but support would like to…
Hi, We are deploying the latest version of TV remote. We have several machines owned by our company but managed by external partners. Would it be possible to allow an existing TV account from another company to get easy connect feature on a dedicated host or group ? I saw I can add an existing account, but is it only to…
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As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…
Besides providing a strong and secure backbone and infrastructure, TeamViewer is proud to be in compliance with a variety of international standards and requirements. Please find all the relevant information on our https://compliance.teamviewer.com/