Activation Link does not work

MirjamMeyer_9988

I get Emails to activate my licence purchased on September 23, 2024.
When I click on the link it allways says: The license could not be activated because there is another License on this account. But I used to have one, which I cancelled. Then I worked with the free one but I need a paid one so I got the remote acces abo. It still says I have a free one. Who can help me please?

JenW

Hi @MirjamMeyer_9988,

Welcome to our Community! 🙌

We are sorry that you cannot activate your license.

As per the message you got, it seems that another license is still linked to your account, which prevents the activation of your new license.

As we cannot offer such assistance on our Support Forum, we invite you to contact our support team directly so that they can investigate further. Please find your local number here: Customer support | TeamViewer

💡 Prepare your customer number or invoice number to identify and retrieve your customer account.

Best,

Jen