Paid for a Remote Access License but have not got Activation Email

Ewoky101
Ewoky101 Posts: 1
edited May 2023 in Licensing

I paid for a license over 18 hours ago and have yet to receive the license activation email. I have the invoice, but no activation. I need to use this asap.

Comments

  • Ying_Q
    Ying_Q Posts: 2,720 Moderator ☑
    edited February 2022

    Hi @Ewoky101,

    Thank you for posting! We are sorry for the inconvenience caused.

    I have responded to your PM about the situation. Kindly check your community inbox for further discussion please.

    Thank you for your kind understanding!

    Best regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • Kaushal2024
    Kaushal2024 Posts: 4

    Dear TeamViewer Support,

    I hope this email finds you well. Yesterday on Dec 16th 2024, I purchased the licensed version of TeamViewer Remote Access and successfully completed the payment. I have also received the payment confirmation and receipt. However, I have not yet received any activation email, even after checking my inbox, spam, and other folders thoroughly.

    Could you please check this issue and assist me in resolving it? If you require any further details, such as the payment reference number or receipt, I would be happy to provide them.

    I look forward to your prompt assistance so I can activate and use the service.

    Thank you in advance for your help.

  • Kaushal2024
    Kaushal2024 Posts: 4
    edited December 17

    Experienced worst customer support through chat and calling their support number, they simply disconnecting and not even answering simple question.

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