Licence changed from corporate to free from one day to another

helium3
helium3 Posts: 1
in Licensing

Hello,

I bought a Teamviewer 6 licence in 2011 and did some upgrades with the passing of time, but today it's showing that I don't have licence anymore. I've tried to re-activate my old license number but got a message error. TeamViewer is critical for our business and I really need your help here.

teamviewer-license-problem.png

Tagged:

Answers

  • ayatulkursi
    ayatulkursi Posts: 1

    It seems that you are experiencing issues with your TeamViewer license. Here's what you can try:

    1. Contact TeamViewer Support: Since the license was bought in 2011, it may have expired or been affected by a system upgrade. Reach out to TeamViewer support for assistance, as they can check your account details and resolve any issues.
    2. Check TeamViewer Account: Ensure your license is properly registered under your TeamViewer account. If there has been a recent update to their policy or version, you may need to adjust accordingly.
    3. Reactivation: Ensure you're entering the correct license number and follow the reactivation steps outlined by TeamViewer.

    You may want to review their support page for further details or get in touch with their customer service.

  • .Carol.fg.
    .Carol.fg. Posts: 1,312 Moderator ☑

    Hello helium3,
    Welcome to our Community and thank you for the details provided.

    According to the January 2021 announcement:

    • TeamViewer versions up to version 10 are no longer able to connect to our servers
    • The complementary use of TeamViewer version 15 for customers with old licenses (v10 and below) would end according to the dates informed in the announcement.
      If the complementary use has ended, a subscription plan is required to keep using version 15.

    I hope this information has been helpful to you.
    Let us know if you have any questions.
    Best regards, Carol


    Portuguese Community Moderator

Trustpilot

Categories

This Week's Leaders