Where is My Subscribtion ?

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Seotudio
Seotudio Posts: 4 ✭✭
edited May 3 in Licensing

Hello,

The Teamviewer business plan I purchased has not arrived for 2 days.

You sent me an e-mail saying we want to verify your information, I am replying to the e-mail. None of your e-mail addresses are working. My emails are not forwarded to you.


support-request@teamviewer.com Doesn't work ❌

accountconfirmation@teamviewer.com Doesn't work ❌

contact@teamviewer.com Doesn't work ❌

+49 7161 60692 1671 This number no have Turkish support ❌

Online chat do not helping me ❌

Where is my subscribtion ????? What should I do ? ???

I'm having a terrible experience.

Buying a digital product shouldn't be this difficult !

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  • Seotudio
    Seotudio Posts: 4 ✭✭
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    By the way, don't direct me to the activation guide.

    It is of no use. Because I did not receive an e-mail for activation.

  • .Carol.fg.
    .Carol.fg. Posts: 1,119 Moderator
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    Hi @Seotudio ,
    Thanks for reaching out to our Community and we're sorry to hear about your negative experience with the purchase.

    For cases like yours, where the license isn't activated because you didn't receive the activation email, it's necessary to call our support team directly. If the language of your country isn't supported, you will be directed to speak in English with one of our attendees.

    We apologize for any inconvenience.
    Please share with us how the call went and if we can help you any further.
    Best, Carol


    Portuguese Community Moderator

  • Seotudio
    Seotudio Posts: 4 ✭✭
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    I tried to talk to someone from the English team and he directed me to the Turkish team. No one from the Turkish team answered the phone. The Turkish employee at live support is also unhelpful and tells me to send an e-mail to contact@teamviewer.com.

    I send an e-mail but it doesn't arrive. I opened a support ticket, I reply to the e-mail but it is not delivered.



  • .Carol.fg.
    .Carol.fg. Posts: 1,119 Moderator
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    Hi @Seotudio ,
    We're really sorry to hear you couldn't get this issue resolved via phone.

    Regarding the emails, please make sure you have the TeamViewer domain (@teamviewer.com) in the allowed list of your email server.
    Regarding the ticket you created, could you please private message me the ticket number?
    I would be happy to take a closer look at your case. 🙋‍♀️

    I'm looking forward to your reply!
    Best, Carol


    Portuguese Community Moderator