Licences

aurelien_andres

I paid for premium subscription but I can't see the expiration date of my licences in the section "Billing" \ "License Usage".

If I click on "Subscription" menu I have a link to access "Customer Portal". I'm welcome on this portal by a message "your account is not actived".

If I want to activate my account, I need to set an invoice number started by Rxxxxx or 210xxxx. The invoice I get from my reseller doesn't match…

Could you please tell me how to get some help ?

Akiho

Hi @aurelien_andres,
Thanks for reaching out to us.

Please know that the customers who purchased a TeamViewer license from the resellers are not able to use the TeamViewer Customer Portal at the moment.

For more information on this topic, please check the following article: https://www.teamviewer.com/en-au/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/

Thanks in advance for your understanding.

Best,

Akiho

Akiho

Hi @aurelien_andres,
Thanks for reaching out to us.

Please know that the customers who purchased a TeamViewer license from the resellers are not able to use the TeamViewer Customer Portal at the moment.

For more information on this topic, please check the following article: https://www.teamviewer.com/en-au/global/support/knowledge-base/teamviewer-remote/licenses/teamviewer-customer-portal/

Thanks in advance for your understanding.

Best,

Akiho

aurelien_andres

Hi Akiho, thanks for your answer.