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I have an active license that's not working

I have an up to date license that is not attached to my account. I received the invoice to the same email that is used for my account. I attempted to input the license in my account settings, and received a message like "this license has been used by another account".

Also, contacting support about this has been a very frustrating experience. Please enable a support email.



  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @tylerbushnell,

    Thank you for your post and welcome to our community.

    To be able to use your TeamViewer license, you have to log in with the account you used to activate your current license. You can find more information in this article.

    If you have purchased a Remote Access license, please share your invoice number via a Private Message so we can have a look into it. If you have purchased other types of licenses, please call our support team for further assistance.

    Kind regards,