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Remote Control Issue with Galaxy Tab A 10.1 after Android Update

H_sue Posts: 1

I have installed recent software update (as of 2020-09-1) of Galaxy Tab A 10.1 (SM-T510) .

Before that update I was able to remote control the Tab from my PC or my smartphone. But after the Android updates, I cannot remote control any more.

I have installed too Universal Add-on, but it works same, and I cannot install Samsung Add on.

Please let me know how to solve this issues.



  • Yuri_T
    Yuri_T Posts: 2,058 Moderator

    Hi @H_sue

    Thank you for your post ?

    Unfortunately, this issue caused by Samsung Knox. We can only control Samsung devices that have Knox. Please see a list of Samsung devices and which ones have Knox here.

    I apologize for any inconvenience caused.

    Kind regards,

    Community Moderator/ コミュニティモデレーター
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