teamviewer.com link icon
or
Ask The Community

Remote Control Issue with Galaxy Tab A 10.1 after Android Update

H_sue
H_sue Posts: 1


Hello!
I have installed recent software update (as of 2020-09-1) of Galaxy Tab A 10.1 (SM-T510) .

Before that update I was able to remote control the Tab from my PC or my smartphone. But after the Android updates, I cannot remote control any more.

I have installed too Universal Add-on, but it works same, and I cannot install Samsung Add on.

Please let me know how to solve this issues.

Tagged:

Comments

  • Yuri_T
    Yuri_T Posts: 2,058 Moderator

    Hi @H_sue

    Thank you for your post ?

    Unfortunately, this issue caused by Samsung Knox. We can only control Samsung devices that have Knox. Please see a list of Samsung devices and which ones have Knox here.

    I apologize for any inconvenience caused.

    Kind regards,
    Yuri

    Community Moderator/ コミュニティモデレーター
Sign In or Register to comment.