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my Teamviewer not connect

Hello. My access to Teamviewer does not work. I can not go to my computers either from the phone or from the computer. Status - Not ready! Check the connection! Although the Internet is on the computer and I include any sites and programs. What do I need to do to get the connection back? I do not know how this oshibka happened, I did not delete anything, or did not do anything wrong.

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