teamviewer.com link icon
or
Ask The Community

Help please

I need to help a friend they have quicksupport 12 What app do I need and that is compatible with a MacBook Air 

Tagged:

Best Answer

Answers

  • Craigk
    Craigk Posts: 14

    I currently have teamviewer 15.11.6 on my macbook air and the device I am trying to connect to is a android box.Currently have a free license but it won't connect.Any help is appreicated.

    Screen Shot 2020-10-31 at 1.12.10 PM.pngimage1.jpegimage2.jpegScreen Shot 2020-10-31 at 1.01.58 PM.png

  • Craigk
    Craigk Posts: 14

    46 views no responses serious!

  • Hello, as a rule of thumb, to connect to a remote host with v12, you will also need to use a v12 client unless you have a commercial license, of-course. So to quickly answer your question, you need a TeamViewer v12.0.258820 for macOS which you can find here: https://download.teamviewer.com/download/version_12x/TeamViewer.dmg

    The problem is you didn't mention what version of macOS installed on your MacBook Air, neither which OS your friend has, thus this lack of replies. You see, Teamviewer 12 is relatively old and could be incompatible with newer OS versions. Unless both of your computers are old, updating TeamViewer to v15 on both ends is strongly suggested.

  • Craigk
    Craigk Posts: 14

    665E6A92-D40E-4E6F-9553-1CE6F03B23EB.jpeg

     

    14050D8C-130D-4163-95EC-FB9A17662CDD.jpeg

     

    7C386133-7DED-4158-8023-1B415005B81B.jpeg

     

  • Craigk
    Craigk Posts: 14

    post Help please - TeamViewer Community.png

     

  • Craigk
    Craigk Posts: 14

    Now the Mac’s OS was updated it did have Mountain lion on it before 

  • TeamViewer v12.0.258820 should work fine on your MacOS 10.13.6.

    However, QuickSupport and QuickSupport Add-on version differences on another side could be a problem. Nevertheless, this shouldn't stop you from updating your MacOS Teamviewer client to v12.0.258820 and trying out.

  • Craigk
    Craigk Posts: 14

    Ok so I downloaded that version should I log back in thou post 2 Help please - TeamViewer Community.png

     

    post 3 Help please - TeamViewer Community.png

     

  • That's funny. For the pure experiment, I've tried to establish a connection between two different machines using TeamViewer v12 with the free licenses on both sides. Guess what? It doesn't work anymore, lol.
    It must be the company's new policy to shove down commercial license into our throats to be able to connect with their legacy software.

    If your remote host with Android doesn't support latest QuickSupport (v15) - in this situation, not much could be done other than buying yourself a license, I'm afraid.

  • Craigk
    Craigk Posts: 14

    Ok so it will only be me using this software and helping people with computers and android box’s and should I update teamviewer to the latest version version when I do buy a license 

    5D92ED09-FBF3-43E6-9C37-2471B06015E5.png

    Would this license be suitable ? And is payments monthly or yearly ?

  • Craigk
    Craigk Posts: 14

    Thanks

  • Craigk
    Craigk Posts: 14

    So I was just messing around with teamviewer on my Mac and quicksupport on my iPhone.Connected not a problem shows my iPhone and was able to open things and move around.So why won’t this work for the android box ?

  • Again the lack of crucial details. Like what versions of TeamViewer are in use on both ends this time? On your macOS and iOS. Also, have you activated commercial trial or still using Free license?

  • Craigk
    Craigk Posts: 14

    Nevermind got it thanks for the help.All I Did was have to log into the google play store on my android box and update it.

    Macbook air 

    High Sierra 10.13.6

    teamviewer 15.11.6

    android box

    quicksupport 15.11.152 updates from google play

    quicksupport add-on 10.0.3086 

  • Craigk
    Craigk Posts: 14

    My last question is when I open up teamviewer and log into my android box I don't see my cursor on the android box only on my macbook teamviewer.Is there a way to have it appear on the android box ?

  • As for mouse cursor, see this thread. If nothing changed since that time, then it's not possible.