Connecting Teamviewer Quicksupport as administrator failed

Dragonfly
Dragonfly Posts: 5
in General questions

I use Teamviewer 15.10.5 as administrator, my User the latest Teamviewer Quicksupport exe.

While i try to connect with password to the users, everything works fine.

When I try to connect with the credentials domain\administratorname the connection try the handshake and the Users Quicksupport.exe closed.

What shall I do?

 

Best Dragonfly

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Comments

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Dragonfly,

    Thank you for your message and welcome to the TeamViewer Community! ?

    Are you using a customized QuickSupport or a standard QuickSupport for your connections to your user?

    Best regards

    Jean

    Community Manager

  • guilhermejcnet
    guilhermejcnet Posts: 1
    @JeanK wrote:

    Hello @Dragonfly,

    Thank you for your message and welcome to the TeamViewer Community! ?

    Are you using a customized QuickSupport or a standard QuickSupport for your connections to your user?

    Best regards

    Jean

    Have the same problem, connecting to the standard QuickSupport downloaded directly from TeamViewer Download Page.

    I always have trouble signing in as administrador, is there a better way to connect to my users computers or the default procedure is using quick support?
    I don't want the trouble of installing the host version for all of the company hosts.

  • Dragonfly
    Dragonfly Posts: 5

    Hi, 

    I use the original unchanged Quicksupport.exe from the Teamviewer Download Site.

     

    Regards Dragonfly

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @Dragonfly 

    Can you test whether it works better with version 15.11.6?

    Thanks and best,

    Esther

    Former Community Manager

  • Dragonfly
    Dragonfly Posts: 5

    Hi Esther,

     

    version 15.11.6 do not change anything.

    Admin connections will not established, Keyword connection work properly.

     

    Kind Regards

     

  • Dragonfly
    Dragonfly Posts: 5

    A small upate of the behavior. The clients are member of an Microsoft Active Directory Domain. The issue has the most impact, if i use the domain adminitrator credentials (Only 1 of 10 Trys to connecting) . When I use the credentials of the local client administrator, the connection will more often (not any time)  established. 

     

    Best Dragonfly

  • Dragonfly
    Dragonfly Posts: 5

    The issue is still present. The Quicksupport Client is shutting down to restart with Administrator-Rights. But it do not restarting.

    Is there any solution for this issue?

     

    Best Dragonfly

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