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teamviewer freezes my iphone when I try to connect to my desktop

Teamviewer works fine when I try to connect to my laptop with my iphone. It also works fine when I try to connect to my desktop with my laptop. I have already tried reinstalling teamviewer. I have also tried removing the desktop from list of my computers and reinstalling it. 

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  • JeanK
    JeanK Posts: 6,173 Community Manager 🌍

    Hello @princealbert16,

    Thank you for your message. ?

    Have you checked if the OS version of your iPhone is compatible with TeamViewer?

    You can check this here: Supported operating systems - iOS and iPadOS 

    I hope this could help. ?

    Best regards

    Jean

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Kehowell
    Kehowell Posts: 1 Newbie

    I recently am experiencing the same challenge. I have the biometric settings in the app enabled and it seems to freeze the phone when trying to use the camera for authenticating. The challenge is that I cannot get into the application to remove that option. This just started occurring within the last month as I accessed with no issues about 3-4 weeks ago.