Mac free version "An error occured while retrieving your license"
Mac OS 10.14.6, TV ver 15.11.6
I restarted my laptop today and TV launched but opens a repeating error window saying "An error occured while retrieving your license. Restart the application or contact our support". I logged into my account via the website and authorized the device. Using the same credentials I cannot log into TV, it just keeps opening another error window every 15 seconds or so until I quit the TV app. I deleted the app and downloaded/installed above version. Same problem. I can log into TV on my Windows computer and access my wife's Mac using the same creds for free account.
Comments
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Hello @edvisa
Thank you for your message and welcome to the TeamViewer Community! ?
Could you please try to fully uninstall TeamViewer by following these instructions and reinstall TeamViewer?
I hope this could help. ?
Best regards
Jean
Community Manager
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I'm also experiencing this problem. Didnt work to reinstall the application unfortunately. Are there any hidden files with cache or cache that needs to be deleted or changed?
Thanks
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Same issue for me. Uninstalled TV using the clean uninstall method (preferences advanced, scroll down and uninstall. Reloaded fresh copy and immediately got the error repeatedly. Also threw in a couple of complete restarts of app and computer. Mac OSX Catalina. I have 60 other machines with no issue all running similar configs.
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