Cant connect on synology teamviewer

Darkredfish
Darkredfish Posts: 4
edited April 2023 in IoT Forum

Hi,

I just installed teamviewer on my synology (DS918+) but when i open it it's an empty window (see attached screenshot). Already tried to close open it again, reinstall it, reboot nas, and tried on multiple browsers. Don't know what to try next and dont see post with similar problem.
Thanks if anyone can help

 

Capture d’écran 2020-11-08 à 18.06.22.png

Comments

  • mircea_c
    mircea_c Posts: 146 Staff member 🤠

    Hello @Darkredfish 

    Could you tell me the version of DSM?

    Regards,

    Mircea

    Tech Support IoT

  • yes,  6.2.3-25426 Update 2

    Regards

  • Maybe you know where I can find some error logs ? Don't know where to look at

  • mircea_c
    mircea_c Posts: 146 Staff member 🤠

    Hi @Darkredfish 

     The version of DSM is okay.

    You are connecting from a Windows device to the NAS interface? I am asking you this because macOS, Linux or mobile clients are not supported, so this could be the reason why the interface of the TeamViewer package is not loading.

    Regards,

    Mircea

     

    Tech Support IoT

  • It was from a mac, but I just tried from windows and it does the same

  • mircea_c
    mircea_c Posts: 146 Staff member 🤠

    Hi @Darkredfish 

    Hello

    I have created a support case for your problem.

    My colleagues will get in touch with you soon.

    Regards,

    Mircea

    Tech Support IoT