Cant connect on synology teamviewer

Darkredfish

Hi,

I just installed teamviewer on my synology (DS918+) but when i open it it's an empty window (see attached screenshot). Already tried to close open it again, reinstall it, reboot nas, and tried on multiple browsers. Don't know what to try next and dont see post with similar problem.
Thanks if anyone can help

 

mircea_c

Hello @Darkredfish 

Could you tell me the version of DSM?

Regards,

Mircea

Darkredfish

yes,  6.2.3-25426 Update 2

Regards

Darkredfish

Maybe you know where I can find some error logs ? Don't know where to look at

mircea_c

Hi @Darkredfish 

 The version of DSM is okay.

You are connecting from a Windows device to the NAS interface? I am asking you this because macOS, Linux or mobile clients are not supported, so this could be the reason why the interface of the TeamViewer package is not loading.

Regards,

Mircea

 

Darkredfish

It was from a mac, but I just tried from windows and it does the same

mircea_c

Hi @Darkredfish 

Hello

I have created a support case for your problem.

My colleagues will get in touch with you soon.

Regards,

Mircea