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Have license for 200 machines but getting "Install Limit Reached"

I have a license that allows me to monitor up to 200 devices.  I have about 30 set up for remote access. I am trying to set up access on a new machine.  I try to log into Team Viewer on the new device with my account and a geting  an "Install Limit Reached".  I am far from reaching my limit, so I don't know why I would be getting this message.  I recently turned on DUO authentication.  I don't know if that is somehow interfering with the process.

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Answers

  • Jean:  Thank you for the clarification.  That makes sense, but that circles me around to the question on why I could not set up unattended access.  At first it said the account needed administrative rights.  I gave the account admin rights, but when I go back into Team Viewer, there is no Start with Windows command, the Grant Easy Access checkbox is not accessible, and the Assign to Account button is greyed out as well.

    Dave

  • JeanKJeanK Posts: 3,039 Moderator

    Hello @MITJack,

    Thank you for your reply.

    Could you please try to Run TeamViewer as administrator, and check if it allows you to use the settings properly?

    Best regards

    Jean

    French Community Moderator
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