I have not received the activation amd invoice emails

Dempsey Posts: 1
edited May 2023 in Licensing

I used the free license to help an 83-year old friend with her PC. One day her grandson used her PC, and since then we are preceived to do commercial work. I submitted a "declaration of private use". As I never heard back from you about my "declaration of private use"; out of DESPARATION I bought a Can $696.00 license (sic!!!) so that I could help my friend.

HOWEVER, I received only the emails: order conformation, consumer portal setup (not needed as I have already an account), and two device authorizations which I followed.

I NEVER received the "invoice" and "activation" emails. And no, they are not in my SPAM folder.

When I start Teamviewer on my PC it still shows that I am using the free license.

PLEASE can someone arrange to at least resend the activate email.





  • JeanK
    JeanK Posts: 6,997 Community Manager 🌍

    Hello @Dempsey,

    Thank you for your message. ?

    According to the system, you have received all the e-mails on the 2nd of November.

    Could you please check your inbox again? If not, please contact our customer support.

    Best regards


    Community Manager