deactivate does not work (no more moves )

Michael111

When i try to deactivate any of the ID, i have this error "no license moves left". I have the business license. Please help. Thanks

JeanK

Hello @Michael111,

Thank you for your message and welcome to the TeamViewer Community! ?

The reason why you cannot use the TeamViewer program with your computer is that you have used all your moves for your Business subscription.

Let me explain to you how the Business license works...

The Business subscription has been designed for one user who owns 3 devices. This means, that you can activate your Business subscription on 3 devices that will allow you to connect to an unlimited number of remote devices.

To activate your Business subscription on a device, you simply need to log into TeamViewer with your e-mail and password with your licensed TeamViewer account.

To make sure our users don't lose an activation (if a device breaks down for example), we grant 10 activation moves per year. This means, that you can deactivate the Business subscription and reactivate it on a new computer 10 times per year.

You have already used all these moves. To get this sorted, you need to contact our customer support to explain the case and get your moves reset.

You can contact our support via the following contact data: https://www.teamviewer.com/en/support/contact/ 

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

JeanK

Hello @Michael111,

Thank you for your message and welcome to the TeamViewer Community! ?

The reason why you cannot use the TeamViewer program with your computer is that you have used all your moves for your Business subscription.

Let me explain to you how the Business license works...

The Business subscription has been designed for one user who owns 3 devices. This means, that you can activate your Business subscription on 3 devices that will allow you to connect to an unlimited number of remote devices.

To activate your Business subscription on a device, you simply need to log into TeamViewer with your e-mail and password with your licensed TeamViewer account.

To make sure our users don't lose an activation (if a device breaks down for example), we grant 10 activation moves per year. This means, that you can deactivate the Business subscription and reactivate it on a new computer 10 times per year.

You have already used all these moves. To get this sorted, you need to contact our customer support to explain the case and get your moves reset.

You can contact our support via the following contact data: https://www.teamviewer.com/en/support/contact/ 

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

Michael111

Thank you for your help.