Invoice paid, account still free, can't upload payment confirmation

Platon Posts: 4
edited May 2 in Licensing


We paid the invoice but system says invoice is still not paid. When try to upload payment confirmation it get to 5% and stops (small 50 kb pdf). When I press confirmation button it says that confirmation was send but it still sits at 5% and system still says its not paid a week later.


Best Answer


  • Natascha
    Natascha Posts: 1,591 Senior Moderator

    Hi @Platon 

    Thank you for your post. ?

    Can you please check if your license is working again? Sometimes our system needs a while to book the amount. 

    Where did you want to upload the payment confirmation?

    Wish you a great day.
    All the best,
    Natascha ?‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Its really hard to tell if its free now or not. In it says its active for a period of 12 months but in account detailas it still says its free access. Also it says the invoice is unpaid and is not allowing me to upload payment confirmation here:

    Bez tytułu.png

  • Will add the attachment once again:


  • When I try to upload confirmation it stays like this: