Invoice paid, account still free, can't upload payment confirmation

We paid the invoice but system says invoice is still not paid. When try to upload payment confirmation it get to 5% and stops (small 50 kb pdf). When I press confirmation button it says that confirmation was send but it still sits at 5% and system still says its not paid a week later.

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License query

Accepted answers

Natascha

Hi @Platon

Thanks for explaining the case more detailed. ?

We can confirm that the amount was booked. Can you please try to use your licensed account again?

I will forward the rest to the dedicated team, that they may investigate further. I'm really sorry for any inconveniences caused.

Hope you have a great day. Let me know if there are any further questions.
All the best,
Natascha ?‍♀️

All comments

Natascha

Hi @Platon

Thanks for explaining the case more detailed. ?

We can confirm that the amount was booked. Can you please try to use your licensed account again?

I will forward the rest to the dedicated team, that they may investigate further. I'm really sorry for any inconveniences caused.

Hope you have a great day. Let me know if there are any further questions.
All the best,
Natascha ?‍♀️

Natascha

Hi @Platon

Thank you for your post. ?

Can you please check if your license is working again? Sometimes our system needs a while to book the amount.

Where did you want to upload the payment confirmation?

Wish you a great day.
All the best,
Natascha ?‍♀️

Platon

Its really hard to tell if its free now or not. In login.teamviewer.com it says its active for a period of 12 months but in account detailas it still says its free access. Also it says the invoice is unpaid and is not allowing me to upload payment confirmation here:

Bez tytułu.png

Platon

Will add the attachment once again:

Platon

When I try to upload confirmation it stays like this: