Invoice paid, account still free, can't upload payment confirmation

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Platon
Platon Posts: 4 ✭✭
edited May 2023 in Licensing

Hi

We paid the invoice but system says invoice is still not paid. When try to upload payment confirmation it get to 5% and stops (small 50 kb pdf). When I press confirmation button it says that confirmation was send but it still sits at 5% and system still says its not paid a week later.

 
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  • Natascha
    Natascha Posts: 1,591 Moderator
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    Hi @Platon 

    Thank you for your post. ?

    Can you please check if your license is working again? Sometimes our system needs a while to book the amount. 

    Where did you want to upload the payment confirmation?

    Wish you a great day.
    All the best,
    Natascha ?‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Platon
    Platon Posts: 4 ✭✭
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    Its really hard to tell if its free now or not. In login.teamviewer.com it says its active for a period of 12 months but in account detailas it still says its free access. Also it says the invoice is unpaid and is not allowing me to upload payment confirmation here:

    Bez tytułu.png

  • Platon
    Platon Posts: 4 ✭✭
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    Will add the attachment once again:

    image_1.jpg

  • Platon
    Platon Posts: 4 ✭✭
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    When I try to upload confirmation it stays like this:

    image_2.jpg