Account blocked due to overdue invoice (nothing is overdue!!)

FinlandTony

I literally just paid for 12 months in October in one go. Teamviewer has been working ok since (although crashes a lot of Macbook). Now I cannot connect to anything because it says connections are blocked due to overdue invoice. How can it be overdue when I ordered and paid the whole amount like a month ago?

order ** Removed to protect your privacy **

There is no way to create a support ticket either, I have to ask the community. This is not a very good way to support your commercial customers!

Natascha

Hi @FinlandTony

Thank you for your post and welcome to our community 😊

I'm really sorry to read what happened to you. Did you buy via a reseller of ours or directly from our Sales team?

Looking forward to your answer.

All the best,

Natascha 🙋‍♀️

FinlandTony

I bought it on the teamviewer website, I received my activation code in October (which I activated) and everything was working great until this morning.

Natascha

Would you mind to share your email address and a payment receipt in a private message?

FinlandTony

Any news?