On the newest version of TeamViewer 15.13.6 when in a meeting with multiple participants where is the feature to assign a participant control?
Dear All,
This topic has been raised for further discussion. Please allow some time for the decision process to be finalised.
Thank you,
Ryan
Unfortunately I didn't disable automatic upgrade. You couldn't imagine my surprise when this meeting feature was taken away because of the update.
The bottom line here is that taken it away has crippled my ability to work with my co-workers online!
Please put this feature back especially since it is the only reason why I purchased my license in the first place.
With remote control, I can't watch and participate with my co-worker working on my computer.
If you don't want to put it back, please tell me how to downgrade back to older version 15.10.5.
Regards;
Kingsley
I don't know who decided to remove this feature from TeamViewer Meetings, but that was a very bad decision.
Not even mentioning the new UI...
That makes TeamViewer pretty useless, and it means we will need to use MS-Teams instead.
I have some great news to share: We are in the final phase of testing the remote control functionality within meetings. The feature is being called Allow control going forward.
It is planned to have this functionality available in the next update which will be released next week.
How to receive the update?
If your client is set to install new updates automatically, you will receive this update within approximately 7 days.
Alternatively, you can check for the new version manually after we post our Change Log here: https://community.teamviewer.com/English/categories/change-logs-en
You can also lookout for the update icon next to the Feedback button in the header bar in the client.
The Allow control feature will only be available to TeamViewer customers
Important to know is that activating Allow Control in meeting will consume a channel. Hosting a meeting without using remote control will not consume a channel.
We invite our free users to use TeamViewer for Remote Control for performing remote control.
Kind regards,
Adding my vote of displeasure with the removal of this feature. We rely on this for monitored remote support from technicians outside of our organization. We will be using an old version until the March update.
Absolutely fraud to remove allow control feature during presentation. When you force people to pay for a year in advance and don't give them a monthly payment option, then you are obligated to maintain the features they paid for, for that entire year. Do you have no understanding of how your product is used? The majority of the time I am using it to teach people, so I share my screen and allow control so they can scroll and click and learn. Criminal to remove this feature and then take months to re-add if ever. With COVID and so many people working remotely and so many competitors to your product now, this change is beyond short sighted. Hugely disappointed. I will be requesting a refund for the MONTHS I've paid for and cannot use the product.
End of March... I don`t know if you are able to take a look at a calendar or anything like that. In two months? Really?
We are paying for a 8 lines corporate license. You removed an essential feature in December and will bring it back 3 months later?
Are we getting an discount for this?
Sorry @RyanVonEss. End of March is useless for our company. The changes broke the whole education plan of a ERP-GoLive.
We have now urgently to switch to a competitor otherwise the whole project is in danger. We'll check the possibilty of an extraordinary termination of the main part of our licences. Only for remote access and support we don't need this amount of licenses.
It's disappointing!
Hi there,
Firstly, thank you for sharing your feedback and reminding us what is important to you.
Secondly, I am happy to let you know that we will be adding remote control back into meetings for TeamViewer licensed customers with a Business, Premium, Corporate or Tensor plan.
It is planned that this feature will be added back before the end of March this year. As soon as we have a more accurate timeline, we will post an update on this topic thread.
I can already share that only when the remote control functionality is being used will it -as before- use one of the available channels from your TeamViewer license. This is something you will need to keep in mind when planning your channel usage. But to confirm, hosting a meeting without using remote control will not consume a channel.
All our free users are invited to use the remote control functionality within the regular remote control feature of TeamViewer.
Once again thank you for your feedback and support.
Regards,
Hi Ashley - I think @RyanVonEss will be happy to have a look once he is back from his vacation. Thanks and best, Esther
hi
we need the remote control function for our meeting very urgently.
or a downgrade link
same problem second person cannot control my computer. feature has been removed?
we did nonsense but spat on fixing it ..
Teamviewer! Fix this! this is a Critical function for my PS team!!!
And WHY WHY WHY did you deploy during Christmas Break???
This functionality was available before but with the newest release one cannot ask for control permission.
Was this intentionally removed? Is there another way to allow a participant to work with me on my PC?
Hi @paigedonnithorne, we have removed this functionality due to incompatibility with the new Meeting technology and because this is available as part of the Remote Control functionality.
Dear Mr. @RyanVonEss
As you have probably noticed by the overall vibe in this thread, this is not something, that should take you too long to deliberate.
We need to know if you will be reintroducing this absolutely essential TeamViewer feature - or not.
If not, we will be forced to cancel our subscription with you.
Best regards!
How can I support my customers with that piece of **bleep** (Blizz)? I need to provide an online meetings and trainings to my customers with desktop interaction. I'm very dissapointed and I need solution how to downgrade TeamViewer to version, where desktop integration was working properly. I'm using Corporate edition and deploying TV via GPO and MSI package.
Cheers
We're planning a GoLive of a new ERP soon. Due to Covid and the need to keep distance we're using Teamviewer Meetingto educate our staff in homeoffice.
After removing the possibilty to allow control you killed the whole eduction programm.
It's not possible to check the learning progress anymore!
@RyanVonEss please hurry up with your announced decision process!
In the meantime we are checking alternative software packages - we'll see who is faster in decision making.
Hi @RyanVonEss ,
I've not received any response to my last post, please could you advise.
Thanks
Ashley
@RyanVonEss and @Esther, we don't appear to be getting anywhere. What is happening?
I'm also still yet to receive any contact from our account manager.
Hi Ashley,
Thanks for following up! May I ask you to reach out to the service team directly? We do not have specific account managers. You can find a phone number here: https://www.teamviewer.com/en/support/contact/
Please excuse that we cannot resolve any license/contract-related questions in the community. Thanks for your understanding, Esther
End of the March?! You're joking, right? You were able to remove this function day by day without any warnings, but bringing it back it will took you 3 months??? What should I say to my customers?
I need downgrade instruction to msi deplyoments.
nothin more to say ... we will use **Information removed as per Community Guidelines** in the future...
Change this bad decision our lose customers...
Just had a call with your customer support.
Long story about TeamViewer and Blizz.
To be honest... we don`t care about Blizz or anything of this story.
You removed essential features and most probably they won`t be coming back.
Right now I made the ticket to cancel our subscription of 8 Lines...
The bad thing about this is... we have to pay for a useless software for another 7 months.
🤬
Hi @SEMA_Admin
Please to reach out to the customer service team for license related queries. You can find their phone number here: https://www.teamviewer.com/en/support/contact/
Please excuse that we cannot resolve any license/contract-related questions in the community. Thanks for your understanding.
Hello TV, please tell your CEOs and Shareholders that we underclass people need this function. have mercy - big money.
Hi @RyanVonEss,
Thank you for your acknowledgment and response to all.
Please could you put me in touch with my account manager to discuss a cost reduction until a resolution or decision has been reached.
Adding also my vote of displeasure with the removal of this feature. We will use this function this year to starting a new ERP support.
Now we use another product, and I am sure that we will take a new license year for this product.
How to shoot yourself in the foot when you're number one!!!
Hi @Esther,
Is there any assistance you can offer on this situation?
