How do I remove a device with Teamviewer enabled to add a new phone?

Adam10Rose

I have tried to log on using my new phone but receive a message that I need to replace an existing account in my settings. I can't seem to find where to do this. Any advice please?

Fiona_G

Hi @Adam10Rose,

If you are using a Business license, you can use TeamViewer on up to three (3) devices to connect to remote devices (connect from one device at a time). If you already have 3 devices registered, a pop-up will appear in the TeamViewer application directing you to deactivate (remove) one of the existing devices from your license. For the specific steps, please check out

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license#additional-information-for-the-business-license